A. Scope and who we are

 

This Policy explains how FareVet Inc. collects, uses, discloses, and protects personal information for users in Canada and the United States. It applies to our websites, iOS and Android apps, and related services. FareVet is not a health care provider, we do not give medical advice.

 

B. What we collect

1. Account and contact data: name, email, password hash, country or region, language.

2. Usage and device data: app actions, crash logs, cookies, IP address, device identifiers, approximate location, app version, browser type.

3. Content data: reviews, photos, comments you post publicly.

4. Private uploads: invoices or treatment documents you submit for verification or product improvement. These remain private to you and FareVet admins.

5. Payments: handled by Apple App Store or Google Play for in app purchases. We receive limited records such as transaction identifiers and amounts.

 

C. Sources
From you, from your device and browser, and from service providers like analytics and crash reporting. If you manage a clinic profile, we may receive clinic data from you or your clinic.

 

D. How we use data
Provide and secure the service, estimate and compare prices, verify clinic information, personalize rankings, communicate with you, process transactions, detect fraud and abuse, comply with law, and improve the platform and our AI features.

 

E. Legal bases and consent
Canada: consent, contract, and legitimate interests under PIPEDA and Québec Law 25. For minors in Québec under 14, a parent or guardian must consent to the collection of personal information. United States: consent and other permitted grounds under applicable state privacy laws. You may withdraw consent at any time. This will not affect processing already performed.

 

F. Children
FareVet is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child provided data to us, contact privacy@farevet.com.

 

G. Sharing
Service providers under contract, for example hosting, analytics, support, anti fraud, content moderation, and payment platforms. Disclosures to comply with law or to protect FareVet, clinics, users, or the public. We do not sell personal information. Some states define targeted advertising or analytics as a sale or sharing, where required we offer opt out choices.

 

H. International transfers
Storage and processing in Canada and the United States. By using FareVet, you authorize transfers as described. We apply contractual and technical safeguards.

 

I. Retention
We keep data only as long as needed for the purposes above, then delete or de identify it unless law requires longer retention. You may request deletion, subject to legal holds.

 

J. Your rights
Canada: access, correction, withdrawal of consent, and portability where applicable.
Québec: additional rights, including information about automated decision systems used to present or evaluate you.
United States, for example California: rights to know, delete, correct, and opt out of sale or sharing. Use the Privacy Center or contact privacy@farevet.com. We will verify your request before responding.

 

K. Automated decision making and AI
We use models to help estimate costs and rank results. On request, we provide meaningful information about the main factors used and how they may affect you. You can opt out of certain personalization where available.

 

L. Marketing communications and cookies
Transactional emails relate to your account. Marketing emails are sent with your consent and include an unsubscribe link. If we add SMS in the future, we will collect a separate opt in and support STOP and HELP. For cookies and mobile identifiers, see our Cookies Policy. You can change cookie preferences in your browser and reset advertising identifiers in device settings.

 

M. Security
Administrative, technical, and physical safeguards, for example encryption in transit, access controls, and monitoring. No method is perfectly secure.

 

N. Changes to this Policy
We will post updates in the app or on the site. If a change materially affects your rights, we will provide a clear notice or request new consent where required.

 

O. Contact
privacy@farevet.com
Mail: FareVet Inc., 1682 Ch. du Tremblay, Unit #335, Longueuil QC J4N 1E1