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FREQUENTLY ASKED QUESTIONS
Everything you need to know.
Can't find what you're looking for? Email us at info@farevet.com
Credits & Pricing
Credits are what you use to access FareVet's AI-powered features. You can buy credit packs or get unlimited access with a Premium membership.
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No. Credits never expire.
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Premium is a $9.99/month subscription that gives you unlimited searches, full access to all AI features without spending credits, and 1 free FareVet Concierge search per month (a $19.99 value).
Bill Explainer
Upload or enter your vet invoice and we'll explain every line item in plain English, show you how each charge compares to what others pay nearby, and flag anything that seems above the typical range.
When you upload a bill our system reads the line items and passes them to our AI for analysis. We do not store your full bill document. Only the line items and amounts are used for the analysis.
Not necessarily. Prices vary between clinics for many legitimate reasons — equipment, staffing levels, location, and the complexity of your pet's specific case. The Bill Explainer shows context, not verdicts.
FareVet Concierge
When you can't find the price you need in our database, our team personally calls clinics in your area and delivers real prices to your inbox within 24–48 hours.
Specific services with a standard name and price — like a 2-view X-ray, brain MRI, bloodwork panel, dental cleaning, spay surgery, or annual wellness exam. It works best when you already know the name of the service you need.
If our team cannot find pricing in your area within 48 hours we will contact you directly to discuss next steps.
Yes — Premium members get 1 free Concierge search per month included in their subscription.
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