Terms of Use

FareVet Terms of Use

Effective date: October 30, 2025

These Terms of Use form a binding agreement between FareVet Inc. ("FareVet", "we", "us") and you. By accessing or using our websites, apps, or services, you agree to these Terms. If you do not agree, do not use FareVet.

1. What FareVet is

FareVet is a comparison and discovery platform for veterinary services. We display clinic information, indicative prices, rankings, reviews, and AI‑assisted cost estimates. FareVet is not a veterinary clinic and does not provide veterinary advice. Always consult a licensed veterinarian for diagnosis or treatment.

2. Who can use FareVet

You must be at least 16 to use FareVet. If you are in Québec and under 14, a parent or guardian must give consent as described in our Privacy Policy.

3. Accounts and security

Provide accurate information and keep your login secure. You are responsible for activity on your account. Tell us right away if you suspect unauthorized use.

4. Communications and marketing consent

We send transactional emails, for example account notices or receipts. We send marketing emails only with required consent and include unsubscribe links. If you sign up for SMS in the future, you agree that messages may be sent by automated means, that consent is not a condition of purchase, and that you can reply STOP to opt out and HELP for help. Message and data rates may apply.

5. Subscriptions, credits, auto‑renewal, and cancellation

Where you manage subscriptions: if you purchased via the Apple App Store or Google Play, you must manage and cancel through the same store. FareVet cannot cancel on your behalf.
Apple App Store: iOS Settings, your Apple ID, Subscriptions, or Apple’s subscription management page. Apple controls renewals, billing cycles, and refunds for App Store purchases.
Google Play: Google Play app, Account, Payments and subscriptions, or play.google.com. Google controls renewals, billing cycles, and refunds for Google Play purchases.
Auto renewal: monthly and annual subscriptions renew until you cancel. Credit packs do not auto renew.
Disclosures and reminders: we display price, term, renewal frequency, and how to cancel before purchase. Renewal reminders or additional disclosures are provided where required by local law. Refund eligibility follows the rules of the store used for the purchase.

6. Prices, rankings, and sponsored content

Displayed prices, estimates, and rankings are informational. They may be provided by clinics, derived from user submissions, or generated by AI using available data. Prices change and may differ at the clinic. We may receive compensation for sponsored listings or affiliate links. Sponsored content is labeled and may affect ordering.

7. Clinic accounts and obligations

If you are a clinic: you represent that information you provide is accurate and lawful to publish, including logos and images. You will promptly update material changes. You are responsible for your interactions with users and for compliance with professional and advertising rules. You will not submit content that misleads about price, availability, or scope of services.

8. User content and community rules

You may upload reviews, images, and comments to public areas. You may upload invoices and medical documents to private areas visible only to you and FareVet admins for verification and product improvement. Do not upload unlawful, defamatory, obscene, or infringing material, or personal information of others without consent. We may remove content or suspend accounts for violations. You retain ownership of your content. You grant FareVet a non‑exclusive, worldwide license to host, display, and distribute your public content solely to operate and improve FareVet. Private uploads that include personal or medical information are handled according to our Privacy Policy.

9. Copyright complaints and repeat infringers

If you believe content on FareVet infringes your rights, send a notice to our Copyright Agent with all required details. We respond to valid notices and may remove content or suspend accounts. We process counter‑notices as required and terminate repeat infringers.

10. Intellectual property and license

FareVet and its licensors own the platform, software, and Site Materials. You receive a limited, revocable, personal, non‑commercial license to use FareVet. Do not copy, modify, reverse engineer, or misuse FareVet.

11. AI features, estimates, and medical disclaimer

AI features may suggest services and indicative costs based on your inputs, location radius, and budget. AI outputs may be incomplete or wrong. They are for information only and are not veterinary, medical, legal, or financial advice. Decisions about care should be made with a licensed veterinarian.

12. Prohibited uses

Do not: break the law, interfere with security, attempt to access accounts without permission, upload malware, scrape or harvest data, or use FareVet to advertise illegal or unsafe services.

13. Accessibility

We aim to meet WCAG 2.2 AA. If you face barriers, contact accessibility@farevet.com.

14. Changes to the service and to these Terms

We may change features or these Terms. When required by law, we will provide clear notice. Continued use means you accept the changes. If you do not agree, stop using FareVet.

15. Disclaimers and limitation of liability

FareVet is provided as is and as available. To the extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non‑infringement. To the extent permitted by law, FareVet’s total liability for any claim related to the service in the past 12 months is limited to the greater of 100 dollars or the amount you paid us for the service at issue. This section does not limit liability for gross negligence or intentional misconduct, and does not limit rights that cannot be limited by law.

16. Indemnity

You agree to indemnify and hold FareVet and our officers, directors, and employees harmless from claims arising out of your content, your use of FareVet, or your violation of these Terms.

17. Governing law and dispute resolution

We use a region‑aware approach that respects mandatory consumer protections.

17.1 Québec residents

These Terms are governed by the laws of Québec and the federal laws of Canada. Any dispute may be brought before the courts of Québec. Mandatory arbitration and class action waivers do not apply to Québec consumers. If a dispute arises after a contract is made, you may choose arbitration.

17.2 Other Canadian residents

For residents of Canada outside Québec, these Terms are governed by the laws of Ontario and the federal laws of Canada. Courts located in Ontario have non‑exclusive jurisdiction, subject to any mandatory consumer rights in your province or territory. Class action waivers or mandatory arbitration do not apply where prohibited by law.

17.3 United States residents

For residents of the United States, these Terms are governed by the laws of the State of New York, without regard to conflicts rules. Courts located in New York County, New York have exclusive jurisdiction, except that either party may elect individual arbitration administered by AAA under its Consumer Rules. Class action waivers and mandatory arbitration apply only to the extent permitted by law and do not apply where prohibited.

18. International use

You are responsible for compliance with local laws. We do not represent that FareVet is lawful or available in all locations.

19. Privacy

Our Privacy Policy explains how we collect, use, and disclose personal information, including cross‑border transfers, retention, and your rights. The Privacy Policy is incorporated by reference.

20. Contact

Support: support@farevet.com
Privacy: privacy@farevet.com
Accessibility: accessibility@farevet.com

Exhibits referenced in these Terms

A. Ranking and Sponsorship Disclosure

Organic ranking signals may include distance, relevance to query, profile completeness, price recency, and user feedback quality.
Sponsored listings are labeled Sponsored or Ad and may influence ordering.
Affiliate relationships, if any, are disclosed near affected links.

B. Community Guidelines

Be respectful. No hate speech or harassment.
No unlawful, pornographic, or obscene content.
Only post content you own or have permission to use.
No personal or medical information of others without consent.
Reviews must reflect genuine experiences and comply with applicable professional rules.

C. Copyright Notice Requirements

Your notice must include: your signature, identification of the work, identification of the allegedly infringing material and its location, your contact details, a good‑faith statement, and a statement under penalty of perjury of accuracy and authority.
Counter‑notice must include your signature, identification of removed material and its prior location, a good‑faith statement of mistake or misidentification, your contact details, and your consent to the jurisdiction of a competent court.

D. Billing Policy (summary)

We show clear pricing, frequency, and renewal terms before purchase.
We send renewal reminders or notices where required by local law.
You can cancel online in your account.
Refund or credit eligibility, if any, is described at checkout and in Help Center.

E. Medical Disclaimer (short form) Information on FareVet, including AI estimates, is for informational purposes only. It is not a substitute for professional veterinary advice, diagnosis, or treatment. Always seek the advice of a licensed veterinarian.

A. Overview

This Privacy Policy describes how FareVet Inc. collects, uses, discloses, and protects personal information for users in Canada and the United States. We comply with Canadian privacy laws, including PIPEDA and Québec Law 25, and with applicable U.S. state privacy laws such as California’s CPRA when they apply. This Policy covers our websites, apps, and related services.

B. Types of data we collect

Account and contact data: name, email, password hash, location settings.
Usage data: app activity, device identifiers, cookies, analytics.
Content data: reviews, images, community posts.
Sensitive or medical context data: invoices or treatment notes you choose to upload privately. We treat these as high sensitivity and restrict internal access. FareVet is not a health care provider and is not subject to HIPAA, unless we state otherwise for specific features.
Payment data: processed by our payment processor, for example Stripe. We receive limited information like transaction IDs and amounts.

C. Why we use data

Provide and improve the service and AI estimates.
Verify clinic prices and reduce fraud.
Personalize rankings and results.
Communicate with you, including transactional emails and, with consent, marketing.
Meet legal obligations, for example handling copyright notices.
Security, debugging, and analytics.

D. Lawful bases and consent

In Canada, we rely on consent, contract, and legitimate interests consistent with PIPEDA and Law 25. Where consent is required, we request it in clear language and you may withdraw at any time. For minors in Québec under 14, we obtain consent from a parent or guardian for collection.

E. Cross border transfers

We store and process data in Canada and the United States. When transferring data across borders, we use contractual protections and technical safeguards. By using FareVet, you authorize transfers as described.

F. Sharing

We share data with service providers under contract, for example hosting, analytics, and payments. We may share aggregated or de‑identified statistics. We do not sell personal information, but we may use advertising or analytics technologies that could be considered a sale or sharing in some U.S. states. Where required, we offer opt out.

G. Retention

We keep personal information only as long as necessary for the purposes described, then delete or de‑identify it. You can request deletion, subject to legal retention obligations.

H. Your rights

Canada: access, correction, withdrawal of consent, portability where applicable.
Québec: additional rights under Law 25, including information on automated decision making.
California residents: rights to know, delete, correct, and opt out of sale or sharing. Use our Privacy Center to submit requests. We verify identity before responding.

I. Automated decision making and AI

We use models to help estimate costs and rank results. You can contact us to obtain information about the factors considered, including the main parameters of ranking and how they may affect you. You can opt out of certain personalization in settings where available.

J. Security

We apply administrative, technical, and physical safeguards, for example encryption in transit, role based access control, and monitoring. No method is perfectly secure.

K. Marketing communications

Emails: unsubscribe using the link in each message. SMS, if offered, will require a separate opt in with STOP and HELP instructions. Unsubscribing from marketing does not affect transactional messages.

L. Changes

We will post updates and, where required by law, provide prominent notice or seek new consent.

M. Contact

privacy@farevet.com, or mail: FareVet Inc., .

Résumé FR, Politique de confidentialité
Nous recueillons des renseignements personnels pour exploiter et améliorer FareVet, y compris des données de compte, d’utilisation, de contenu, et des documents privés que vous téléversez. Base légale: consentement, contrat et intérêts légitimes. Transferts transfrontaliers vers le Canada et les États Unis, avec protections contractuelles. Droits: accès, rectification, retrait du consentement, et droits supplémentaires au Québec et en Californie. Pour exercer vos droits, utilisez notre Centre de confidentialité ou écrivez à privacy@farevet.com.

3) Email and SMS Policy

Effective date: October 30, 2025

Scope

This policy describes when and how FareVet sends marketing emails and, if enabled in the future, SMS messages.

Consent and identification

Canada, CASL: we obtain express consent or rely on permitted implied consent. Messages identify FareVet Inc., include our mailing address and a functional unsubscribe.
United States: for SMS marketing, we obtain prior express written consent, captured at the point of opt in, with clear disclosures. Consent is not a condition of purchase.

Unsubscribe and STOP

Email: each marketing email contains a one click unsubscribe. Processing is immediate or within 10 business days.
SMS: text STOP to end, HELP for help. Message and data rates may apply. Frequency varies. Carriers are not liable for delayed or undelivered messages.

Records

We maintain consent logs, including time, method, and context.

Transactional messages

Account, receipts, security notices, and service changes are transactional and may continue after you unsubscribe from marketing.

4) Accessibility Statement

We want everyone to use FareVet with ease.

Commitment

We aim for WCAG 2.2 AA conformance across our web and mobile experiences.

Actions

Design and code reviews for color contrast, focus order, labels, and keyboard navigation.
Captions and transcripts for core video or audio content.
Bug triage for accessibility issues with prioritized fixes.
Vendor checks for accessibility of third party components.

Feedback

If you encounter a barrier, contact accessibility@farevet.com. Please describe the page, the problem, and your browser or device. We review feedback within 10 business days.

Alternative formats

We can provide information in alternate formats or with communication support upon request, subject to feasibility and timelines

DMCA Agent, United States only

Copyright Agent, FareVet Inc. Mailing address: 1682 Ch. du Tremblay, Unit #335, Longueuil QC J4N 1E1 Email: copyright@farevet.com

How to send a notice: your notice must include your signature, identification of the copyrighted work, identification of the allegedly infringing material and its location on FareVet, your contact details, a good faith statement that the use is not authorized, and a statement under penalty of perjury that the information is accurate and you are the owner or authorized to act. We may remove or disable access to the content and notify the user.

Counter notice: if your content was removed and you believe it was a mistake, send a counter notice with your signature, the material removed and its prior location, a statement under penalty of perjury that the removal was due to mistake or misidentification, your contact details, and your consent to the jurisdiction of a competent court. We may restore content unless the complainant files an action.

Repeat infringers: we terminate accounts of users who repeatedly infringe.